Refund & Return Policy


At PawFect, customer satisfaction is a top priority. We stand behind the quality of our products and aim to provide a smooth and transparent return and refund experience. Please review the following policy carefully to understand your rights and responsibilities.

Return Eligibility

We accept returns under the following conditions:

  • The return request is made within 14 days of delivery

  • The item is unused, unworn, and in its original condition

  • The product is returned in its original packaging

  • Proof of purchase (order confirmation or receipt) is provided

Items that do not meet these criteria may not be eligible for a refund or exchange.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Used or damaged products (not due to our error)

  • Items without original packaging

  • Products marked as final sale or non-returnable

  • Personal use items that cannot be resold due to hygiene reasons

Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery through our website chat support.

You may be required to provide:

  • Photos or videos of the damaged or incorrect product

  • Order details for verification

Once verified, we will offer a replacement or full refund at no additional cost.

Refund Process

After your return request is approved:

  1. Our support team will provide return instructions

  2. You will need to ship the item back to the designated return address

  3. Once the returned item is received and inspected, we will process your refund

Refunds will be issued to your original payment method within 5–10 business days after approval. Processing time may vary depending on your payment provider.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect

  • Original shipping charges (if any) are non-refundable

We recommend using a trackable shipping method, as PawFect is not responsible for lost return shipments.

Order Cancellations

Orders can be canceled within 12 hours of placement, provided they have not yet been processed or shipped.

Once an order has been dispatched, it cannot be canceled and must follow the standard return process.

Late or Missing Refunds

If you have not received your refund within the expected timeframe:

  • Check with your bank or payment provider

  • Contact your credit card company, as processing times may vary

  • If the issue persists, reach out to our support team via the website chatbox

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you require an exchange, please contact us with relevant details, and our team will assist you accordingly.

Contact & Support

For all return, refund, or exchange requests, please contact us through our website chat support. Our team is committed to resolving your concerns efficiently and fairly.

By placing an order with PawFect, you agree to the terms outlined in this Refund & Return Policy.