At PawFect, we are committed to providing a seamless and reliable delivery experience for our customers across the United States. We understand that when you order products for your pets, timely and secure delivery is essential. Please review the information below to understand how our shipping process works.

Order Processing Time

All orders are processed within 1–2 business days after payment confirmation. Orders are handled during standard business days (Monday through Friday, excluding public holidays). Once your order has been processed and dispatched, you will receive a confirmation notification with tracking details.

Please note that high order volumes, promotional periods, or unforeseen circumstances may occasionally extend processing times slightly. We always strive to minimize any delays and keep you informed.

Shipping Time

We offer fast and efficient delivery across the United States. Estimated delivery time is:

3 to 5 business days

This timeframe begins once your order has been shipped. Delivery times may vary slightly depending on your location, weather conditions, carrier operations, or peak seasons.

Shipping Coverage

PawFect proudly ships nationwide within the United States. Whether you are located in major cities or suburban areas, we work with reliable logistics partners to ensure your order reaches you safely and promptly.

Shipping Costs

Shipping charges, if applicable, will be clearly displayed at checkout before you complete your purchase. In some cases, we may offer free shipping promotions or conditional free delivery based on order value.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email or through the website chat system. This allows you to monitor your shipment in real-time and stay updated on its delivery status.

If you do not receive tracking information within the expected processing time, you may contact our support team through the website chatbox for assistance.

Delivery Delays

While we aim to deliver all orders within the estimated timeframe, delays may occasionally occur due to factors beyond our control, including:

• Weather disruptions

• Courier service delays

• High seasonal demand

• Incorrect or incomplete shipping information

PawFect is not responsible for delays caused by these external factors, but we will always assist you in tracking and resolving any issues.

Address Accuracy

Customers are responsible for providing accurate and complete shipping information at the time of order placement. Incorrect addresses may result in delays, failed deliveries, or additional charges.

If you notice an error in your shipping details, please contact us immediately through the website chat support so we can attempt to update your information before dispatch.

Lost or Stolen Packages

PawFect is not liable for lost or stolen packages marked as delivered by the shipping carrier. If you encounter such an issue, we recommend contacting the carrier directly. Our support team will also assist you in initiating an investigation where possible.

Contact & Support

For any delivery-related questions or concerns, our customer support team is available through the website chatbox. We are dedicated to ensuring your experience with PawFect remains smooth, transparent, and satisfactory.

---

We appreciate your trust in PawFect and your commitment to providing the best care for your pets.